At BuzzBars, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help—within reason and within policy.

🔄 Eligibility for Returns

To be eligible for a return:

• The item must be unopened, unused, and in its original packaging

• You must request a return within 7 days of receiving your order

• Proof of purchase (order confirmation or receipt) is required

⚠️ Due to the nature of our products, we cannot accept returns on opened or used vape items for health and safety reasons.

❌ Non-Returnable Items

• Opened or used vape pens, cartridges, or disposables

• Items purchased on clearance or marked “final sale”

• Gift cards and promotional items

• Products damaged by customer misuse or mishandling

📦 How to Request a Return

1. Email us at: support@buzzbars.us.com

2. Include your order number and a brief reason for the return

3. Our support team will review your request and respond within 1–2 business days

4. If approved, we’ll send return instructions and a return shipping address

Please do not send products back without authorization—unauthorized returns will not be accepted or refunded.

💸 Refunds

Once we receive and inspect your returned item:

• We’ll notify you of the approval or rejection of your refund

• Approved refunds will be processed to your original payment method within 5–7 business days

Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

🔁 Exchanges

We only replace items if they are defective or damaged upon arrival. To request an exchange, contact us with your order number and a photo of the issue.

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect product, email us at support@buzzbars.us.com within 48 hours of delivery. Include:

• Your order number

• Photos of the damaged or wrong item

• A brief description of the issue

We’ll resolve the issue with a replacement or refund as appropriate.

❓Questions?

For help with returns or anything else, reach out to our customer support:

📧 Email: support@buzzbars.us.com
🕐 Hours: Monday–Friday, 9AM–6PM (PST)

BuzzBars – Quality products. Fair returns. Hassle-free support.